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Yes, you can cancel your package subscription any time. To do that, simply write us an email to cancel@new9.co.uk with cancellation request mentioning your name, your email address, and the package you subscribed to. Then New9 will cancel your package.

But please note that if you want to cancel the subscription earlier than 18 months from the set-up time of your service, you can certainly do that, but in this case the money back guarantee will not apply any more.

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To join New9 partner program, simply go to our pricing page, choose your package, click on the Buy Now button and follow the checkout flow. During this process you also need to choose your set-up package for a one-time set-up fee. Choose it and continue to follow the checkout flow. Once you have completed the checkout and subscribed to the chosen package, we will contact you to help you set everything up. New9 will set up your eCommerce website and all the necessary tools as well as 3^rd party integrations such as eBay, Amazon, Facebook, Google Shopping etc. We will also arrange a training date for you or guide you to the relevant tutorials, so that you can learn how to operate this system and achieve business success.

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There is no yearly contract. Subscription packages are monthly-based; therefore, your contract is also monthly-based, and you can cancel any time. But please note that if you cancel your subscription earlier than 18 months from the set-up time, we will not be able to offer you any money back guarantee.

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Currently we do not offer our dropshipping services outside of the UK. You as the dropshipper, can however, be based in another country, but your business must be registered in the UK, and you cannot sell to end-customers based outside the UK.

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We take about 1-2 weeks to set up the service for our subscribers. It also depends on your account status (for example, if you have your eBay/Amazon shop ready or not). For more information, please contact us via our contact page.

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We have invested a lot of time and resources to develop this all-in-one tool and to provide a very high level of support, and therefore we are 100% confident that we can make our subscribers successful in their dropshipping business endeavours. However, every business success depends on the business owner too. If the business owner follows the precise rules and safety measures of New9 partner program, we are certain that their success is inevitable. But nevertheless, there can always be some unexpected problems that can cause this business model to fail for some of our subscribers. In such very unlikely case, we will not leave them behind and will take large part of the burden on ourselves by offering a 50% money back guarantee. 

This means that if your business runs for 18 months and does not start to generate profit for you, we will offer you 50% money back from the monthly subscription fees paid to us during this 18 months’ period (the set-up fee is non-refundable).

Our money back guarantee is provided to all our subscribers – both for managed and unmanaged package subscribers, but all our subscribers must follow a list of rules to qualify for our money back guarantee.

These rules are as follows:

Unmanaged package subscribers must actively list items independently and regularly into their eBay, Amazon, or other 3^rd party seller accounts – they must list at least one item per day in each account. For managed package subscribers the product listing activities will be done by your account manager.

Both managed and unmanaged package subscribers must fulfil the following responsibilities as sellers to qualify for money back guarantee:

All subscribers must log into their Getshop Today website admin panel and check order management page as well as eBay order management page at least once per day.

Every single order that you receive must be fulfilled within 24 hours.

If a customer asks a question via eBay, Amazon, or other platform, you must reply within 24 hours.

If because of negligence eBay or Amazon (or other platform if applicable) closes your seller account or flags your seller account or assigns your account as “Below Standard”, we will not be able to offer you money back guarantee.

You will also not be eligible for our money back guarantee if you end your subscription earlier than 18 months from the date when your service is fully set up.

For more information,

please contact us via our contact page.

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Yes, New9 will help you to set up your eBay and Amazon stores / Seller accounts if you are a managed package subscriber.

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Yes, New9 will set up your eCommerce website for you. We will also create a custom design for your website with your own logo and other custom design features. From your side, we require you to buy a domain name. You do not need any hosting service as we offer a hosted website platform for you.

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There are several rules that you need to follow if you subscribe to New9 partner program, and these rules are as follows.

Unmanaged package subscribers must actively list items independently and regularly into their eBay, Amazon, or other 3^rd party seller accounts – they must list at least one item per day in each account. For managed package subscribers the product listing activities will be done by your account manager.

 Every single order that you receive must be fulfilled within 24 hours.

All subscribers must log into their Getshop Today website admin panel and check order management page as well as eBay order management page at least once per day.

If a customer asks a question via eBay, Amazon, or other platform, you must reply within 24 hours.

For more information, please contact us via our contact page.

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Set-up – we will help you to set up your eBay and Amazon stores (and other accounts in other platforms if applicable) as well as your own eCommerce website.

Monitoring – we will occasionally monitor your eBay and Amazon stores to make sure you comply with all the rules of those platforms as well as to advise you on any activities needed to improve your store selling performance.

Product research – we will find the best products for your store (which item sells well in the market and for a good price).

Product listing – for managed package subscribers we will list the items in your website, eBay store, Amazon store (and other platforms if applicable).

Expert consultations – we will guide you all along this journey with expert advice on all aspects of eCommerce and dropshipping.

Training – video tutorials will be provided to ensure that you have the relevant skills to run your dropshipping business using New9 partner program. If you are based in London, you can also join our face-to-face classes in our London office.

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Product data page is a special page within your admin panel where New9 team posts data about best-selling and competitive products. This market research is done using both AI and human resources to find products that sell best in Amazon, eBay, and other marketplaces. This process is using a lot of resources and is therefore expensive. For this reason, we can offer only limited amount of researched product data per package.

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When you are using any of our managed packages, your account managers will be getting products from the products data page and listing these products on eBay, Amazon, and other platforms if applicable. Daily amount will depend on the limit of the package you subscribed to. For standard package it is up to 5 products per day and for pro package it is up to 10 products per day. Listing amount can sometimes be less than maximum daily allowance because it can be impacted by your eBay seller account listing limit.

But as you can see, your daily listing limit on your website is higher (for standard package – 1040, for pro package – 2080; please note that this number may change). This is because your account managers will list a limited number of products on your website. You can however list dropshipping products or your own products on your website if you want to promote those separately. For this reason, we do not put restrictions regarding daily listings on website. You can list your full allowance in 1 day if you choose to do so. But please note that when you are listing products on your own, you will not be able to list from the special New9 products data page, that is, you will not be able to use products researched by our proprietary market research system. You will need to research the products yourself. These products can be your own independently researched eBay dropshipping products, Getshop Today drosphipping products, any 3rd party dropshipping products or even your own products.

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We are fully confident that by using New9 partner program you will reach business success. Every business success depends on the business owner. If the business owner follows the precise rules and safety measures of New9 partner program, we are certain that their success is inevitable. Therefore, we are giving you 50% money back guarantee.

This means that in the very unlikely case that you still do not get profit in the following 12 months’ period since your package has been fully set up, New9 will pay you back 50% from all your monthly payments (the set up fee is non-refundable).

For Unmanaged Packages

50% money back guarantee

If you are an unmanaged package subscriber, you must list the products every day regularly according to your allowance (at least 1, but up to 3 listings per day on eBay). If you do not do this, New9 will not be able to offer you any money back guarantee. Even if you do list products regularly, you still need to fulfil all other seller responsibilities as listed below for managed packages in order to be eligible for money back guarantee.

For Managed Packages

50% money back guarantee 

If you are a managed package subscriber, your account managers will list specially researched competitive products in your eBay seller account on a daily basis. However, if you do not fulfil any of your seller responsibilities and as a result of this eBay or Amazon closes your account, we will not be able to offer you any money back guarantee.

You also need to fulfil the following responsibilities as a seller:

• You must log into your New9 account/admin panel and check your order management page and eBay order management page at least once per day.
• Every single order that you receive must be fulfilled within 24 hours.
• You must provide tracking number for 80% or more of the total number of orders you receive in a month. Although New9 partner program will help you to collect the tracking numbers and to upload those automatically to your eBay store, you still must double-check yourself that the system is working as it is meant to be.
• If a customer asks a question via the platforms, you must reply within 24 hours.
• If a customer asks for a refund and if you find that the reason is relevant, you must not wait and give the refund as soon as possible.
• After a customer buys a product make sure you give a positive review about the buyer within 24 hours.
• It is advisable to contact your buyer 7 days after delivery of the product and to ask for a review for your product and services.

As mentioned earlier, if you do not fulfil any of your seller responsibilities listed above and as a result of this eBay or Amazon closes your account or flags your account (red flag) or assigns your account as “Below Standard”, we will not be able to offer any money back guarantee.

You will also not get money back guarantee if you end your subscription earlier than 12 months from the subscription date.

For more information, please contact us

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With Amazon to eBay dropshipping we are giving you 80% or more of the tracking numbers. But it will still be your responsibility to time after time check your eBay account and to make sure that every tracking number is entered in the respective order correctly.

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There is a commission to pay to New9 partner program when using our system. You will pay this 15-20% commission from your profit (amount depends on your package) from your net profit and not from the product value itself.

As you can see, New9 is performing extensive market research using AI and human resources. The New9 research team works on a commission basis. Anyone who joins the New9 research team will perform the research and distribute the researched items among the retailers of the New9 partner program. Once a retailer sells a particular item, the respective researcher gets 12% commission from the profit. On the other hand, there is also a team of listers working for the New9. These listers are listing the products for the retailers. They get a fixed salary that is paid by New9. Plus, they get a 1-2% commission from the profit made by the retailers. This gives both parties a fair interest to do their best to bring success to both your business as well as our business. In the end you pay a total commission of 13-14% to your researchers and listers which we can also call your virtual assistants. And in addition to that New9 charges another 1-6% to cover the costs of New9 research tools and the platform.

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Product data page is a special page within your admin panel where our team posts data about best-selling and competitive products. This market research is done using both AI and human resources to find products that sell best in Amazon and eBay marketplaces. This process is using a lot of resources and is therefore expensive. For this reason, we can offer only limited amount of researched product data per package. 

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We are certain that our subscribers will start to sell regularly within 3-4 months from the time your account is fully set up and that within 6-8 months they will start to generate profit. However, there can arise unexpected problems in some circumstances and for this reason we ask our subscribers to use our system at least 18 months before we can offer our money back guarantee. We are certain that within 18 months your dropshipping business will reach such level that your shop will generate more than it spends on a month-on-month basis. This means that if during the 19^th month you spend more on running your dropshipping business with New9 (including for New9 subscription fees) than you earn for this month (that is you don’t generate profit for this particular month), we will offer you the money back guarantee which consists of 50% of all the fees paid by you to New9 during the whole 18 months period.

If, however your business started to generate profit earlier than 18 months from set-up time, we consider that you have successfully reached profitability. But if in addition to that you will lose profit exactly for the 19^th month, in this scenario you will still not be eligible for money back guarantee, because it is a normal business situation that a business makes profit in some months but loses profit in others. 

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Three main things that are included in any of the New9 subscription packages are: 

• Getshop Today eCommerce website with admin panel for eCommerce management
• New9 functions (data on best-selling products, integration with eBay, Amazon, and other 3rd party marketplaces)
• Post Magic social media management platform.

For more information on what is included in each package and how packages are different from each other, please visit our pricing page and read about each individual package. 

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We charge this one-time set-up fee because this initial set-up process requires considerable resources in terms of time and skills. We design your eCommerce website and connect it to your domain as well as set up your eCommerce management and admin panel. All the New9 functionalities will also be set up for you. We will also help you to open your eBay seller account (if you don’t have one already) and integrate it with our system. We will also help you to open seller accounts in other 3^rd party platforms such as Amazon or Facebook if applicable and to integrate those with our system. Setting up and integrating all these aspects requires time and skills and therefore we charge a one-time set-up fee.

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First, you should ask what is the reason for the return. If the reason is valid, double check with the customer are they sure they want to return the item and when exactly they will do it. The reason to double check is that often customers ask for return but later they change their mind. When you get the confirmation, give them your return address. Then contact with your supplier and start the return process. Next when the customer sends you the item back and you receive it, you can pay the money back to them. Now you can send the goods to your supplier and your supplier will refund you the money.

Please note that so far from our experience only about 1% of orders request a return process.

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First of all, when you are using New9 and Getshop Today system and listing items on eBay, our system does not allow to sell internationally by default. But in certain rare and specific cases someone still can buy from international undeliverable address. In such unlikely case, please ask your buyer to cancel the order. Normally, the buyer will reply and will request you to cancel the order instead. Then you can simply cancel the order and choose the option “buyer asked to cancel” during the cancellation process. 

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If you see that your buyer’s postal address is incorrect and undeliverable, first contact the buyer and ask them to provide you with the correct address. If the buyer does not answer within 24 hours, you can simply cancel the order. When you are cancelling the order, choose the cancellation reason as “address undeliverable”. In certain circumstances you might ask assistance from eBay customer service, and they will give you the relevant address or provide other options for course of action. 

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First log into your eBay seller account. In the very top menu from the left side after your account name you will see the fourth menu selection called Help and Contact. Click on it. In the next page scroll down until the very end of the page and click on Contact Us. In the next page click on Selling. Choose the relevant contact reason from the list provided. And in the next window choose the option in the left-hand side called “Chat with our automated assistant or connect with an agent”. Start your chat. First you will be chatting with a robot assistant, but later they will ask you if you want to chat with an eBay representative or call. Choose the best option for you and continue. Usually, eBay support is very effective, and you will get your answers very quickly.

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This situation can happen when someone places an order on eBay, but the payment didn’t go through. In such case the order may still appear in your Getshop Today admin area or eBay order management page. In this case you will see a message that your buyer placed an order, but they didn’t pay yet. All you must do is to wait until the buyer pays. Once the buyer pays you can follow the normal order fulfilment procedure. If the buyer doesn’t pay, please contact with eBay customer support, get the relevant advice and act accordingly. 

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In this situation offer them to initiate a return process. To know how to handle returns, please refer to our FAQ called “What should I do if a customer asks to return the item?”

If it is a small item at an affordable price you may consider to simply refund the item. This can be beneficial as eBay rewards sellers with better shop ratings if they resolve any cases sooner rather than later.

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In this situation first find your order in your supplier website and if there is any tracking number, track the item yourself, check the status of the shipping and provide your buyer with an update accordingly.

But if you don’t have any tracking number, ask your supplier about the status of the shipping and any available tracking numbers, and wait for them to resolve the matter. 

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To understand how NewNine partner program works, first it is important to understand how we are different from any other dropshipping platform.

In traditional dropshipping platforms you are offered a dropshipping tool, but you still need to do market research on your own, find competitive items as well as list and sell those items yourself using the tool provided.

But here in NewNine we do the market research on behalf of you, and we find the best-selling items for you to sell. This market research is done by the most effective AI in the market combined with human researcher input. For managed package holders our experts will also list these items into your shops regularly and help you to run your dropshipping business.

NewNine provides this service in partnership with Getshop Today eCommerce platform, which means when you subscribe to any NewNine package you will get your own eCommerce website by Getshop Today plus all the NewNine functionalities. This will allow you to sell the products into your website as well as 3^rd party platforms such as eBay, Amazon, Facebook and others.

Also, NewNine provides a unique money back guarantee – if you don’t reach profit within 18 months’ of using the NewNine system, we will pay back 50% of the subscription payments you paid to us during this period. To know more about our money back guarantee, please read FAQ called “How your money back guarantee works?” or our Terms and Conditions.

But that’s not all. NewNine also provides excellent customer support via chat, video tutorials, email, phone, as well as during face-to-face classes in our London office.

Let’s now take a look at 2 important aspects of your dropshipping business in the UK which are:

-          how NewNine partner program can help you to be successful in dropshipping business

and

-          how to subscribe and start using our platform.

At NewNine we have been building dropshipping business related software for the last 5 years. Therefore, we were able to notice some crucial problems that every dropshipping business owner faces. NewNine was created largely to solve these problems.

We identified six such problems which are:

-          Competitive product pricing and product quality control

-          Providing fast shipping time and postal tracking numbers

-          Consistent stock and price tracking

-          Maintaining regularity

-          Effective customer service

-          Marketing and promotions

Now let’s take a closer look at each one of these problems.

First, let’s discuss competitive product pricing and quality control.

To make dropshipping model work, first you need to find a good quality product with a competitive price. This product also must be very popular in the market. Manually finding products that match all these criteria requires a lot of time as well as knowledge and experience regarding market research. You can do such market research more effectively by using modern digital tools. The problem is that these tools can be much too expensive for smaller businesses or beginners in the field.

At NewNine we solved this problem by offering our subscribers highly researched data on best-selling products. This market research is done by the most effective AI in the market combined with human researcher input. It means that you do not need to do the market research yourself. NewNine does the research on behalf of you and gives you access to the best-selling products that are of high quality and popular in the market.

Second problem is  ensuring fast shipping times and providing postal tracking numbers.

Even when you find a dropshipping product which has a competitive price and is popular, you still have another obstacle to overcome – you need to provide fast shipping time and postal tracking numbers to your end-customers. Not all traditional dropshipping suppliers can offer this facility consistently.

At NewNine we make sure that your order will be delivered in 1-2 working days within the UK. And using our innovative tools we are also able to provide tracking numbers for more than 80% of your orders. This tracking number facility will be provided based on the package you subscribe to.

Third problem is Consistent stock and price tracking.

If you are a dropshipper, managing correct stock numbers and prices is another hurdle to overcome. Dropshippers themselves do not keep the inventory at their premises and the suppliers, on the other hand, can sometimes mismanage stock updates and change the prices often.

To solve this problem, NewNine software is seamlessly checking the stock and prices of your chosen products at the supplier website and is updating this information regularly with more than 80% accuracy in all platforms where you are selling. This enables our subscribers to run their dropshipping business reliably.

The fourth aspect that can be problematic when doing dropshipping is related to Maintaining regularity.

During our 5 years of experience in the dropshipping field, we have concluded that more than 60% of people are failing with this business model simply because they fail to maintain regularity. To sell well on your own website or any 3^rd party platforms such as eBay or Amazon, it is, firstly, important to list the items regularly. If you as a seller list at least 1 item every day, your shop’s sales will automatically increase, because this regular activity will impact positively your store’s ranking in search engines and 3^rd party platforms. But if, however your product listing pattern is irregular, your shop selling volume will fall considerably. 

To manage this problem, we at NewNine provide our managed package subscribers an account manager who will be listing items into your stores every single day. This regularity will ensure that your stores are always up to date and active, thus also increasing your sales. Our unmanaged package subscribers however will have to make sure to maintain this regularity by themselves.

Let’s now look at customer service.

Customer service is a very important part of every business, but especially so when you are mainly selling on eBay, Amazon or any other 3^rd party marketplace. If, for example, your buyer on eBay or Amazon asks a question, but you answer late or give a wrong kind of answer, this can impact your store health or seller level negatively which in turn can drastically bring down your sales.

For this reason, we created a this FAQ area which covers all the typical customer service scenarios and questions they may ask you as well as relevant answers. We also provide many support channels so that you can access NewNine any time and discuss with us any issue you may have with any of your end-customers.

And the final aspect to discuss is marketing and promotions.

Often dropshippers think that the only promotional activity a dropshipper can do is to list their items in eBay or Amazon. But, actually, it is not the case. You can, for example, bring traffic to your eBay or Amazon store from any outside source such as Facebook, Instagram or other social media platforms. This traffic will directly bring some sales for your store. But even if it doesn’t, this traffic will still help you to increase your sales because it will send a signal to Amazon and eBay that your store is popular, and because of this they may rank your store higher than your competitors’ stores.

For this reason, we have included a special social media management tool called Post Magic into our NewNine partner program. In addition to that we also provide our subscribers the necessary training on how to promote your dropshipping products in 7 different social media platforms using the Post Magic tool.

It means when you are subscribing to NewNine you get:

A fully designed eCommerce website

NewNine dropshipping tools

and

Post Magic software for your social media marketing.

Now that we have looked at these 6 most common problems related to traditional dropshipping model and how NewNine can solve those, let’s talk about how NewNine money back guarantee works.

As we just explained, NewNine has identified all typical problems related to dropshipping and has created a platform that solves all of these problems. This is the reason why we are 100% confident that we can make our subscribers successful in their dropshipping business endeavours.

But nevertheless, there can always be some unexpected problems that can cause this business model to fail for some of our subscribers. In such very unlikely case, we will not leave them behind and will take large part of the burden on ourselves by offering a 50% money back guarantee.  This means that if your business runs for 18 months and still does not start to generate profit for you, we will offer you 50% money back from all the monthly subscription fees paid to us during this period. Our money back guarantee is provided to all our subscribers – both for managed and unmanaged package subscribers, but all our subscribers must follow a list of rules in order to qualify for our money back guarantee.

To know more about our money back guarantee please read FAQ called “How your money back guarantee works?”

Now that you know about the NewNine partner program and if you are interested to join us, simply go to our pricing page, choose your package, click on the Buy Now button and follow the checkout flow. There will also be a one-time set-up fee added during the checkout.

When you subscribe, NewNine will be using your Getshop Today admin panel as the main busines hub from where you will be managing your dropshipping business and where NewNine functionalities will be integrated. This will be set up for you after subscribing to one of our packages. For those of you who have already created an eCommerce website with Getshop Today, we will simply upgrade your package and add the NewNine functionalities.

If you need more help during this process, please don’t hesitate to contact us via our contact page or otherwise.